Privacy policy
Last updated 14 November 2026
This policy explains what personal information Eco Sort Recycling collects through this website, why, how long we keep it and what your rights are. We keep it short because we collect very little.
Who we are
Eco Sort Recycling ("Eco Sort", "we", "us") is a business waste and recycling collection service based in Colchester, Essex. We are the controller of the personal information described here.
Contact us about anything in this policy at info@ecosortrecycling.co.uk or on 07545 486218.
What we collect and why
| What | Why we use it | Lawful basis (UK GDPR) |
|---|---|---|
| Mailing list: your email address, which form you used, the date and the wording you agreed to | To email you about Eco Sort's launch, services and offers | Consent. You can withdraw it at any time |
| Enquiries: business name (if you have one), your name, email, phone (optional), postcode (optional), what you need collected or the boxes you want to buy or sell, and any notes you give us | To reply to your enquiry, work out whether we can serve your site, and prepare a quote or arrange a box sale or purchase | Steps taken at your request before entering into a contract, and our legitimate interest in responding to business enquiries |
| Technical data: IP address, browser type and the pages requested, recorded automatically by our hosting provider | To keep the website running, secure and protected from spam and abuse | Legitimate interests |
Please don't include sensitive personal information in the enquiry form. We don't need it.
Cookies
This website does not use cookies, analytics or advertising trackers, and our fonts are hosted on our own site, so visiting it does not send your details to Google or any other third party. If that changes we will update this policy and ask for your consent where the law requires it.
Who we share it with
We do not sell your information or share it for anyone else's marketing. We use a small number of service providers who process it on our behalf, under contract, and only on our instructions:
- Railway: website hosting and secure storage of form submissions
- Resend: delivering form notifications to our inbox
- Our email provider, and an email marketing service if we use one to send launch updates
Some of these providers are based in, or use servers in, the United States. Where information leaves the UK, it is protected by the UK International Data Transfer Addendum, the UK Extension to the EU–US Data Privacy Framework, or another safeguard the UK recognises.
We may also disclose information if the law requires it, for example to a regulator such as the Environment Agency.
How long we keep it
- Mailing list: until you unsubscribe. We keep a record that you unsubscribed so we don't email you again.
- Enquiries that don't lead to work: deleted 12 months after your last contact with us.
- Customers: for as long as we work together, then 6 years for tax and accounting purposes. Waste transfer records are kept for at least 2 years, as the law requires.
- Hosting logs: kept for a short period by our hosting provider, then deleted automatically.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct it or delete it
- object to, or ask us to restrict, how we use it
- withdraw your consent to marketing emails at any time, using the unsubscribe link in any email or by contacting us
- ask us to send your information to you or another organisation in a portable format
To use any of these rights, email info@ecosortrecycling.co.uk. We will reply within one month. There is normally no charge.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We'll update this page if the way we use personal information changes, for example when we launch collections or add online booking. The date at the top shows when it last changed.